1. About these terms
These terms apply to every order placed with through this website. By placing an order you agree to these terms, so please read them first.
2. Your order
Every name tag is made to order using the name, font, icon and colours you choose. We print exactly what you enter, so please check the spelling and every choice carefully before you place your order. Your confirmation email lists each tag so you can check it again.
If you spot a mistake, email us straight away with your order number. We will fix it if we have not started printing.
We may decline or cancel an order, for example if it contains offensive words, someone else's brand or logo, or a price error. If you have already paid, we will refund you in full.
3. Prices and payment
All prices are in Australian dollars. The price of each tag and the postage are shown before you place your order, and your total is confirmed in your order email. Introductory or launch prices apply only to orders placed while they are shown on this website.
Please pay by PayID using your order number as the payment reference. Your order joins our print queue once your payment arrives, and orders are printed in the order they are paid. Orders that are not paid within days may be cancelled.
4. Making and delivery
We deliver Australia wide by Australia Post, and every order is sent with tracking. Delivery times are set by Australia Post and are estimates only. Once your order is dispatched, we email you your Australia Post tracking number so you can follow your parcel.
Please make sure your delivery address is correct. We send your order to the address you enter, and we are not responsible for a parcel sent to an incorrect or incomplete address that you gave us. If a parcel comes back to us for that reason, we can post it again for the cost of the extra postage.
Once Australia Post tracking shows your parcel as delivered to the address you gave us, it is your responsibility from then on. We are not responsible for parcels that go missing after delivery, for example from a letterbox or doorstep. If you would like a safer delivery, mention it in your order notes.
We are not responsible for delays caused by Australia Post, weather, public holidays or other events outside our control.
If your parcel arrives damaged
- Take clear photos of the damaged tags, the packaging and the postage label before you throw anything away.
- Email us at within 7 days of delivery with your order number and the photos.
- Keep the tags and packaging until we have sorted it out, in case Australia Post asks to see them.
- Once we have checked the photos, we will reprint and send the damaged tags again at no cost, or refund you for them.
If your parcel has not arrived
- Check your tracking link and your letterbox, and ask anyone at your address if they took it in.
- Email us with your order number if tracking has not changed for 5 business days, or it shows delivered but you cannot find it.
- We will lodge an enquiry with Australia Post for you. If Australia Post confirms the parcel is lost before delivery, we will reprint and resend your order or refund you.
Reporting within these times helps us claim from Australia Post. It does not take away your rights under the Australian Consumer Law.
5. Colours and appearance
Tags are 3D printed in layers, so fine layer lines and very small marks are a normal part of how they are made and are not faults. The preview on this website is a close guide to the shape. The keyring hole is the same size on every tag. Each tag carries a small Printed Studio mark on the back.
6. Refunds, returns and faults
Because every tag is personalised and made to order, we do not offer refunds, exchanges or cancellations if you change your mind once your order is placed.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If your tags are faulty or not what you ordered, please email us as soon as possible with your order number and a photo, and we will replace them or refund you. For tags damaged in the post, follow the steps in section 4.
Mistakes in a name, font or colour that you entered yourself are not faults, so we cannot replace those for free. We are happy to make a corrected tag as a new order.
7. Safety
Name tags are made from PLA plastic and are not toys. They are not suitable for children under 3 because of small parts. Check the tag and keyring regularly and stop using it if it is damaged. PLA can soften or bend in high heat, so avoid leaving tags in a hot car or in direct sun for long periods.
8. Names and words you choose
By placing an order you confirm that you are allowed to use the names and words on your tags. We do not print content that is offensive or that copies someone else's brand.
9. Your privacy
We collect your name, email address, delivery address and order details only to make and deliver your order, to contact you about it, and to keep our business records. Your details are shared only with Australia Post to deliver your parcel and with the services we use to run this website and send emails. We never sell your details. To see, correct or remove your details, email us.
10. Our responsibility
Nothing in these terms limits your rights under the Australian Consumer Law. Apart from those rights, and as far as the law allows, we are not responsible for indirect losses arising from an order.
11. Changes to these terms
We may update these terms from time to time. The terms shown when you placed your order are the ones that apply to it.
12. Contact us
For any questions or support, email and include your order number. These terms are governed by the laws of New South Wales, Australia.
Have a question? See our FAQs.